We deliver privacy and cyber security services to help our clients monitor and protect their data, manage digital risk, and build trust with their customers.
We are elevenM Consulting Pty Ltd (ABN 77 610 787 534) and elevenM Ventures Pty Ltd (ABN 55 642 141 213). You can learn more about who we are and what we do at elevenm.com.au/our-team.
Trust is what we preach and is core to the services we provide – that’s why we’re open and transparent about how we handle personal information.
This policy describes how we handle personal information, which is any information about an identifiable person. We handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
We will update this policy if we change how we handle personal information. The latest version is always available at elevenm.com.au/privacy-policy.
We only collect personal information where it is necessary to deliver services to our clients, to maintain our business relationships, to manage webinars and other live events, or to keep you updated on our latest news.
If we need to collect your personal information, it is usually limited to:
We usually collect personal information from you directly such as when you deal with us in person or over the phone, when you subscribe to our newsletter, when you use our website or when you access our eLearning portal.
We may also collect your personal information from third parties. For example, your employer where they are our client, through a referral, or public sources such as LinkedIn. We don’t buy email, marketing or customer lists.
We will only use and share your personal information in ways that you would expect us to, or where we are required to by law.
We use your personal information to:
You can unsubscribe from our email newsletters at any time.
We only share personal information with our service providers, where necessary, to help us provide our services and maintain our business relationships. We use products and services provided by others to help us manage and run our business (such as our email, file storage and eLearning management systems). When we do this, we take steps to ensure that our service providers are reputable and handle personal information securely.
Some of our service providers are overseas or store data overseas – including the United States and Canada.
We sometimes need to share personal information as part of our work (for example, to send communications on behalf of a client, to issue invoices or payments, or to report on staff progress in relation to eLearning courses).
We’ll never sell personal information.
We take steps to keep your personal information safe.
Your personal information is stored securely and is only made available to staff on a “need to know” basis. Our staff are trained to use secure practices when they access and use your personal information.
If — at the end of a business relationship with you — you ask us to destroy or de-identify personal information that we hold about you, we’ll try to meet your request. We might need to keep some records (such as emails and notes made during calls, copies of our work, and billing and payment history) and our service providers may keep copies or back-ups.
If we share personal information with service providers, we take steps to ensure those providers handle that information securely.
You can ask us to give you a copy of your personal information, update it, or make a complaint.
You can contact us using the details below to:
There’s no charge for you to access or change your personal information or to make a complaint. If you’re concerned about how we’ve handled your personal information, we’d like you to let us know. We’ll try to make things right as soon as we possibly can, and we’ll keep you updated during the process.
If you’re not satisfied with the way we handled your personal information, you can make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted using the details below.
View our contact details.
We use a tool called Matomo Analytics to collect information about how visitors are using our website. We use this information to understand what content our visitors are interested in, and to measure the performance of our website.
You can opt out from having your anonymous browsing information collected on our website using the checkbox below. If you have enabled the Do Not Track option in your browser, we have automatically opted you out.