The long shadow of bad comms
10 November 2023
elevenM’s Arjun Ramachandran describes how a trust deficit has hamstrung Optus’ communications response to its latest outage.
The four pitfalls of cyber crisis communications
2 November 2022
elevenM’s Arjun Ramachandran explores the common pitfalls that communications professionals need to avoid when managing a cyber security crisis.
Breakdown of the Optus breach response
23 September 2022
elevenM Principal Arjun Ramachandran takes a critical look at the communications response to a major data breach. Crisis communications for a data breach are never easy. Things move fast, much